Shipping and Shop Policies

Shipping

Order turnaround time is currently 3-4 weeks.

Are you local? I offer free local pick up in Saskatoon SK.

Lettermail/Small Packet USA: to keep your shipping costs reasonable, you may chose the Lettermail/Small Packet USA option at checkout which is untracked and uninsured. This is available on items that fit the dimensions of the over-sized lettermail standards. If you choose this option there is no tracking or insurance on your package. Lettermail has no guaranteed delivery time and we cannot check on the status of your package once it leaves our store. Lettermail tends to be slower than parcel mail. You will only see this option if your package is small enough. 

Note that it is very rare for packages to get lost. Pink Threaded Owl Handmade is not responsible for lost, damaged, or stolen mail, shipping fees due to shipping delays or custom fees during shipment.

Parcel Service: includes $100 insurance and tracking. Depending on your location, you should receive your package in 1-7 business days (Most will be 2-5 days). If you wish to purchase extra insurance, please let me know.

Returns

If you are not completely satisfied with your purchase please contact us for exchange within 7 days of receipt. All shipping and handling are the responsibility of the customer. Merchandise must be in new condition with receipt or invoice. Custom orders are final sale.

All Items are hand made making each item unique. Pattern/placement may vary and colours may appear different on your computer screen than in person.

Please contact me with any questions!